ManuTech Academy deals with a wide range of customer queries, from course content, fees, to technical issues. Deskhero's ticket management system has enabled them to handle these queries efficiently, improving customer satisfaction.
With the custom email domains feature, ManuTech has been able to maintain its brand identity in all customer communications. This has helped in building trust and credibility with their customers.
The AI capabilities of Deskhero have been instrumental in enhancing the quality of their customer service. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, ensuring the responses are accurate and helpful.
The knowledge base feature, powered by AI, has improved the self-service experience for customers. The AI-enhanced search bar delivers accurate results, helping customers find answers to their queries quickly.
ManuTech has also benefited from the REST API provided by Deskhero. They have integrated the platform with their existing systems, streamlining their workflow and increasing productivity.
How does Deskhero's AI capabilities ensure the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, ensuring the responses are accurate and helpful.
How does the custom email domains feature help in building trust with customers?
The custom email domains feature allows companies to maintain their brand identity in all customer communications. This helps in building trust and credibility with customers.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacturing Technology Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
