SoftRolls Inc. was struggling with managing a large volume of customer support tickets. They were using a traditional ticketing system that required manual sorting and assignment. This led to delays in response times and a decrease in customer satisfaction.
With Deskhero, SoftRolls Inc. was able to automate the ticket management process. The platform's AI capabilities analyze incoming tickets and automatically assign them to the appropriate user group based on the issue type. This has significantly reduced the time taken to assign tickets and improved the overall efficiency of their support team.
Deskhero's AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature enables the platform to suggest relevant content and generate suggested replies, further speeding up the response time.
Additionally, SoftRolls Inc. uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that their support team always has the most up-to-date information when responding to customer queries.
Overall, Deskhero's advanced AI capabilities have transformed SoftRolls Inc.'s customer support operations, resulting in faster response times, improved customer satisfaction, and more efficient use of resources.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI analyzes incoming tickets and automatically assigns them to the appropriate user group based on the issue type. This reduces the time taken to assign tickets and improves the overall efficiency of the support team.
How does Deskhero ensure the support team has the most up-to-date information?
Deskhero uses a website scraping feature to keep the knowledge base updated with the latest information from the company's website. This ensures that the support team always has the most current information when responding to customer queries.
How does Deskhero's AI enhance the quality of support responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content and generate suggested replies. This helps the support team provide more accurate and helpful responses to customer queries.
* This article provides an example of how a fictive company in the Manufacturing of tissue paper products (e.g. toilet rolls) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
