EcoTissue Ltd. had a vast amount of information spread across various documents and web pages. This made it difficult for their support team to find relevant information when responding to customer queries.
Deskhero's AI capabilities have helped EcoTissue Ltd. consolidate and manage their knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easy for the support team to access all necessary information in one place.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content and generate suggested replies. This has greatly improved the quality of their support responses and reduced the time taken to resolve customer queries.
Furthermore, Deskhero's website scraping feature allows EcoTissue Ltd. to automatically update their knowledge base with the latest information from their website. This ensures that their support team is always equipped with the most current information.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of EcoTissue Ltd.'s customer support operations.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, consolidating all necessary information in one place. It also uses OpenAI Embeddings to suggest relevant content and generate suggested replies, improving the quality of support responses.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from the company's website. This ensures that the support team always has the most current information.
How has Deskhero improved the efficiency of EcoTissue Ltd.'s customer support operations?
Deskhero's advanced AI capabilities have greatly improved the efficiency of EcoTissue Ltd.'s customer support operations. The platform's AI automates ticket management, enhances the quality of support responses, and keeps the knowledge base updated, reducing the time taken to resolve customer queries and improving customer satisfaction.
* This article provides an example of how a fictive company in the Manufacturing of tissue paper products (e.g. toilet rolls) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
