BusChassis Co. deals with a wide range of customer queries every day, from technical support to product-related inquiries. To manage these effectively, the company uses Deskhero's ticket management system. However, the standout feature is the platform's advanced AI capabilities. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can find relevant content and generate suggested replies. This substantially cuts down the response time and enhances the efficiency of the support team.
Additionally, Deskhero's AI capabilities also improve the search results within the platform. When a customer searches for a query, the AI uses the embeddings to deliver the most relevant results. This not only enhances the customer experience but also lightens the workload of the support team.
BusChassis Co. also leverages Deskhero's knowledge base feature to build a comprehensive database of information about their products. The AI capabilities of the platform automatically generate articles from Word, PowerPoint, PDF files, and even scraped website data. This enables BusChassis Co. to keep their knowledge base updated with minimal manual effort.
Furthermore, BusChassis Co. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further boosting the efficiency of the support team.
In conclusion, by utilizing Deskhero's advanced AI capabilities, BusChassis Co. has significantly enhanced their customer support process. The platform's AI features have not only reduced the response time but also improved the quality of support provided to the customers.
How does Deskhero's AI capabilities enhance the efficiency of the support team?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This significantly reduces the response time and enhances the efficiency of the support team.
How does Deskhero's AI improve the search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to deliver the most relevant results. This enhances the customer experience and lightens the workload of the support team.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI capabilities can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This enables companies to keep their knowledge base updated with minimal manual effort.
* This article provides an example of how a fictive company in the Manufacturing of truck and bus chassis frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
