ChassisTech Ltd. handles a multitude of customer queries each day, from technical support to product-related inquiries. To manage these efficiently, the company uses Deskhero's ticket management system. But the real difference-maker is the platform's advanced AI capabilities. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can find relevant content and generate suggested replies. This significantly reduces the response time and boosts the efficiency of the support team.
Moreover, Deskhero's AI capabilities also enhance the search results within the platform. When a customer searches for a query, the AI uses the embeddings to provide the most relevant results. This not only improves the customer experience but also lessens the burden on the support team.
ChassisTech Ltd. also employs Deskhero's knowledge base feature to create a comprehensive database of information about their products. The AI capabilities of the platform automatically generate articles from Word, PowerPoint, PDF files, and even scraped website data. This allows ChassisTech Ltd. to keep their knowledge base updated with minimal manual effort.
Furthermore, ChassisTech Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further improving the efficiency of the support team.
In summary, by leveraging Deskhero's advanced AI capabilities, ChassisTech Ltd. has significantly improved their customer support process. The platform's AI features have not only reduced the response time but also enhanced the quality of support provided to the customers.
How does Deskhero's AI capabilities boost the efficiency of the support team?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This significantly reduces the response time and boosts the efficiency of the support team.
How does Deskhero's AI enhance the search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to provide the most relevant results. This improves the customer experience and lessens the burden on the support team.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI capabilities can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows companies to keep their knowledge base updated with minimal manual effort.
* This article provides an example of how a fictive company in the Manufacturing of truck and bus chassis frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
