TruckFrame Inc. receives numerous customer queries daily, ranging from technical support requests to inquiries about their products. The company uses Deskhero's ticket management feature to effectively handle these requests. However, the real game-changer is the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the support team.
Moreover, the AI capabilities of Deskhero also enhance the search results within the platform. When a customer searches for a query, the AI uses the embeddings to provide the most relevant results. This not only improves the customer experience but also reduces the load on the support team.
The company also uses Deskhero's knowledge base feature to create a comprehensive database of information related to their products. The AI capabilities of the platform automatically generate articles from Word, PowerPoint, PDF files, and even scraped website data. This allows TruckFrame Inc. to keep their knowledge base updated without any manual intervention.
Furthermore, TruckFrame Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further enhancing the efficiency of the support team.
Overall, by leveraging Deskhero's advanced AI capabilities, TruckFrame Inc. has been able to significantly improve their customer support process. The platform's AI capabilities have not only reduced the response time but also improved the quality of support provided to the customers.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries and improves the overall efficiency of the support team.
How does Deskhero's AI enhance the search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to provide the most relevant results. This improves the customer experience and reduces the load on the support team.
How does Deskhero's AI help in keeping the knowledge base updated?
Deskhero's AI capabilities can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This allows companies to keep their knowledge base updated without any manual intervention.
* This article provides an example of how a fictive company in the Manufacturing of truck and bus chassis frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
