Uniformity Inc., a leading manufacturer of uniforms, was facing challenges in managing a high volume of customer inquiries about their products, orders, and delivery status. They turned to Deskhero to streamline their customer support system.
By leveraging Deskhero's advanced AI capabilities, Uniformity Inc. was able to automate the process of ticket management. The AI analyzed previous tickets and knowledge base articles to suggest replies to new inquiries, significantly reducing response times.
The AI also enhanced the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This allowed the customer support team to quickly find relevant information and provide accurate responses to customer queries.
Furthermore, the AI was used to scrape data from the company's website, providing another source of information for generating suggested replies. This feature was particularly useful for answering questions about product specifications and delivery policies.
Overall, the implementation of Deskhero's AI capabilities resulted in a more efficient and effective customer support system for Uniformity Inc., leading to improved customer satisfaction.
How did the AI improve response times?
The AI analyzed previous tickets and knowledge base articles to suggest replies to new inquiries, significantly reducing the time it took for the customer support team to respond.
How did the AI enhance the search results?
The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which improved the accuracy and relevance of the search results.
How did the AI use website scraping?
The AI scraped data from the company's website to provide additional information for generating suggested replies. This was particularly useful for answering questions about product specifications and delivery policies.
* This article provides an example of how a fictive company in the Manufacturing Uniforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
