ProWear Manufacturing, a global uniform manufacturer, was struggling with an outdated helpdesk system that was slow and inefficient. They chose Deskhero as their solution to modernize their helpdesk services.
Deskhero's advanced AI capabilities were used to analyze previous tickets and knowledge base articles, generating suggested replies for the helpdesk team. This not only improved response times but also ensured consistency in the quality of responses.
The AI also leveraged OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance the search results. This made it easier for the helpdesk team to find relevant information and answer customer queries accurately and quickly.
In addition, the AI scraped data from ProWear's website, providing another source of information for generating suggested replies. This feature was especially helpful in addressing inquiries about product details and shipping procedures.
As a result of implementing Deskhero's AI capabilities, ProWear Manufacturing saw a significant improvement in their helpdesk services, leading to increased customer satisfaction and loyalty.
How did the AI generate suggested replies?
The AI analyzed previous tickets and knowledge base articles to generate suggested replies, improving response times and ensuring consistency in the quality of responses.
How did the AI enhance the search results?
The AI used OpenAI Embeddings from uploaded files to find relevant content, improving the accuracy and speed of the search results.
What was the impact of implementing Deskhero's AI capabilities?
Implementing Deskhero's AI capabilities led to a significant improvement in helpdesk services, resulting in increased customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacturing Uniforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
