Uniform Masters, a leading provider of uniforms for various industries, was looking for a way to improve their customer service. They decided to implement Deskhero to take advantage of its advanced AI capabilities.
Using Deskhero's AI, Uniform Masters was able to automate the process of ticket management. The AI analyzed previous tickets and knowledge base articles to generate suggested replies, greatly reducing response times and ensuring consistent, high-quality responses.
The AI also used OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance the search results. This allowed the customer service team to quickly find relevant information and provide accurate answers to customer queries.
Additionally, the AI scraped data from Uniform Masters' website, providing another source of information for generating suggested replies. This was particularly beneficial for answering questions about product specifications and delivery policies.
With the implementation of Deskhero's AI capabilities, Uniform Masters transformed their customer service, resulting in improved efficiency and higher customer satisfaction.
How did the AI improve ticket management?
The AI automated the process of ticket management by analyzing previous tickets and knowledge base articles to generate suggested replies, greatly reducing response times.
How did the AI enhance the search results?
The AI used OpenAI Embeddings from uploaded files to find relevant content, enhancing the accuracy and speed of the search results.
What was the impact of implementing Deskhero's AI capabilities?
Implementing Deskhero's AI capabilities led to a transformation in customer service, resulting in improved efficiency and higher customer satisfaction.
* This article provides an example of how a fictive company in the Manufacturing Uniforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
