FabriCraft utilizes Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This feature helps the company's support team to generate quick and accurate responses to customer queries. The AI system uses OpenAI Embeddings to find relevant content from past tickets, articles, and uploaded files like policies and manuals. This information is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant sources. This ensures that the support team always has the most recent data at their disposal when dealing with customer queries.
Deskhero's comprehensive search bar, powered by AI, allows FabriCraft's support team to quickly find relevant information from the vast amount of data available. This feature not only speeds up the support process but also improves the accuracy of the responses provided.
FabriCraft also benefits from the custom fields and structured data lists offered by Deskhero. These features allow the company to organize their support data in a way that best suits their needs, making it easier for the support team to find the information they need.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows FabriCraft to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from past tickets, articles, and uploaded files. This information is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from relevant sources. This ensures that the support team always has the most recent data at their disposal.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar, powered by AI, allows users to quickly find relevant information from the vast amount of data available. This feature not only speeds up the support process but also improves the accuracy of the responses provided.
* This article provides an example of how a fictive company in the Manufacturing of Upholstery Fabric industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
