VacuForm Solutions was dealing with an increasing volume of customer queries and complaints, which their existing customer service team was struggling to manage. They needed a solution that could handle the influx of tickets and provide quick, accurate responses.
Deskhero's ticket management system and kanban board were instrumental in organizing and prioritizing customer queries. The custom fields and structured data lists allowed VacuForm to categorize tickets based on the type of issue, product model, and other relevant factors.
The game-changer, however, was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest replies to customer queries. This significantly reduced the time taken to respond to tickets and improved the accuracy of the responses.
Furthermore, Deskhero's AI-enhanced comprehensive search bar made it easy for the customer service team to find relevant information quickly. Whether they needed to refer to a past ticket, a knowledge base article, or a product manual, they could do so with a simple search.
Overall, Deskhero has transformed VacuForm's customer service operations, making them more efficient and effective. The platform's advanced AI capabilities have been instrumental in this transformation.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. It analyzes the context and content of the query and suggests the most relevant response.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses AI to enhance search results. It can pull information from various sources, including past tickets, knowledge base articles, and uploaded files, making it easy to find relevant information quickly.
Can Deskhero handle a large volume of customer queries?
Yes, Deskhero is designed to handle a high volume of customer queries efficiently. Its ticket management system and kanban board help in organizing and prioritizing tickets, ensuring that all queries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Manufacturing vacuum formed articles (e.g covers) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
