CoverCraft Industries was facing challenges in managing their growing customer service demands. They needed a robust solution that could handle the increasing number of tickets and provide accurate, timely responses.
Deskhero's user groups and custom email domains features helped CoverCraft to organize their customer service team and streamline communication with customers. The platform's ticket management system also made it easier to track and manage customer queries.
The standout feature, however, was Deskhero's advanced AI capabilities. By utilizing OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero was able to generate suggested replies to customer queries. This not only sped up the response time but also improved the accuracy of the responses.
Moreover, Deskhero's AI-enhanced search bar made it effortless for the customer service team to find relevant information. Whether they needed to refer to a past ticket or a product manual, they could do so with a few keystrokes.
Overall, Deskhero has revolutionized CoverCraft's customer service operations, making them faster and more reliable. The platform's AI capabilities have played a key role in this transformation.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and content of the query. Based on this understanding, it generates the most relevant response.
How does Deskhero's search bar work?
Deskhero's search bar uses AI to enhance search results. It can pull information from various sources, including past tickets, knowledge base articles, and uploaded files, making it easy to find relevant information quickly.
Can Deskhero handle a large volume of customer queries?
Yes, Deskhero is designed to handle a high volume of customer queries efficiently. Its ticket management system helps in organizing and prioritizing tickets, ensuring that all queries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Manufacturing vacuum formed articles (e.g covers) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
