CoverItUp Co. receives a large volume of customer queries and complaints daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries.
The AI also enhances the search results for the customer support team. When a new ticket is raised, the AI quickly scans through the existing database of tickets, knowledge base articles, and other resources to provide the most relevant information. This feature has improved the quality of support and reduced the time spent by the support team in finding the right information.
Deskhero's AI also automates repetitive tasks, such as categorizing and prioritizing tickets. This feature allows the support team to focus on more complex issues that require human intervention.
Using Deskhero's custom fields and user groups, CoverItUp Co. can personalize the support experience for different customer segments. The AI uses these custom fields to provide more relevant suggestions and search results.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of CoverItUp Co.'s customer support services.
How does Deskhero's AI reduce the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI improve the search results?
When a new ticket is raised, Deskhero's AI scans through the existing database of tickets, knowledge base articles, and other resources to provide the most relevant information. This feature improves the quality of support and reduces the time spent by the support team in finding the right information.
Can Deskhero's AI automate tasks?
Yes, Deskhero's AI can automate repetitive tasks such as categorizing and prioritizing tickets based on their content and urgency.
* This article provides an example of how a fictive company in the Manufacturing of wall coverings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
