WallArt Inc. has a vast product range and receives numerous queries from customers daily. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, thus reducing the response time significantly.
Deskhero's AI also enhances the search results for WallArt Inc.'s customer support team. When a new ticket is raised, the AI quickly scans through the existing database of tickets, knowledge base articles, and other resources to provide the most relevant information. This feature not only improves the quality of support but also reduces the time spent by the support team in finding the right information.
Additionally, WallArt Inc. uses Deskhero's AI to automate repetitive tasks. For instance, the AI can automatically categorize and prioritize tickets based on their content and urgency. This feature helps the support team focus on more complex issues that require human intervention.
With Deskhero's custom fields and user groups, WallArt Inc. can personalize the support experience for different customer segments. The AI uses these custom fields to provide more relevant suggestions and search results.
Overall, Deskhero's advanced AI capabilities have transformed WallArt Inc.'s customer support process, making it more efficient and effective.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the search results?
When a new ticket is raised, Deskhero's AI scans through the existing database of tickets, knowledge base articles, and other resources to provide the most relevant information. This feature improves the quality of support and reduces the time spent by the support team in finding the right information.
Can Deskhero's AI automate tasks?
Yes, Deskhero's AI can automate repetitive tasks such as categorizing and prioritizing tickets based on their content and urgency.
* This article provides an example of how a fictive company in the Manufacturing of wall coverings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
