TimeCrafters Inc. utilizes Deskhero's AI capabilities to manage their large volume of customer queries. The platform's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has drastically reduced the time spent on each ticket, allowing the support team to handle more queries within a shorter period.
The company also leverages Deskhero's comprehensive search bar powered by AI. The AI-enhanced search results have made it easier for the support team to find relevant information quickly, thereby speeding up the resolution process.
Furthermore, TimeCrafters Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has ensured that all customer-related data is centralized, making it easier for the support team to access necessary information.
With Deskhero's custom email domains, TimeCrafters Inc. has been able to maintain their brand identity in all customer interactions. The platform's user groups and custom fields features have also enabled the company to categorize and prioritize tickets effectively.
Overall, Deskhero's advanced AI capabilities have transformed TimeCrafters Inc.'s customer support service, resulting in higher customer satisfaction and increased productivity.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time spent on each ticket, allowing the support team to handle more queries in less time.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to provide relevant search results quickly, making it easier for the support team to find necessary information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Manufacturing Watches and Clocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
