Horology Masters Ltd. uses Deskhero's AI capabilities to manage their customer queries effectively. The AI leverages OpenAI Embeddings from previous tickets and other sources to generate suggested replies, significantly reducing the time spent on each ticket and improving the helpdesk team's efficiency.
The company also utilizes Deskhero's AI-powered comprehensive search bar. This feature has made it easier for the helpdesk team to find relevant information quickly, thereby speeding up the resolution process.
Additionally, Horology Masters Ltd. has integrated Deskhero with their existing systems using the platform's REST API. This integration has centralized all customer-related data, making it easier for the helpdesk team to access necessary information.
Deskhero's custom email domains have allowed Horology Masters Ltd. to maintain their brand identity in all customer interactions. Furthermore, the platform's user groups and custom fields features have helped the company categorize and prioritize tickets effectively.
Overall, Deskhero's advanced AI capabilities have revolutionized Horology Masters Ltd.'s helpdesk services, leading to higher customer satisfaction and increased productivity.
How does Deskhero's AI capabilities enhance the helpdesk team's efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies. This reduces the time spent on each ticket, allowing the helpdesk team to handle more queries in less time.
How does the AI-powered search function work?
The AI-powered search function uses OpenAI Embeddings to provide relevant search results quickly, making it easier for the helpdesk team to find necessary information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all customer-related data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Manufacturing Watches and Clocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
