WireMaster Inc. receives numerous customer queries daily, ranging from product specifications to troubleshooting requests. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest relevant responses.
With Deskhero's custom fields and structured data lists, WireMaster can categorize tickets based on their nature, urgency, and other parameters. This allows for a more organized ticket management system and faster resolution times.
The AI-powered comprehensive search bar is another feature that WireMaster finds invaluable. It uses AI to enhance search results, making it easier for the support team to find relevant information from the vast database of uploaded files like policies, manuals, and presentations.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This has significantly reduced the time spent by the support team in creating and updating the knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled WireMaster to provide more efficient and effective customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest the most relevant responses.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses AI to improve search results, making it easier to find relevant information from the database of uploaded files and scraped website data.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, reducing the time spent by the support team in creating and updating the knowledge base.
* This article provides an example of how a fictive company in the Manufacturing of wiring harnesses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
