CableCraft Ltd. prides itself on providing excellent customer service. To maintain this standard, the company uses Deskhero's advanced AI capabilities. The AI analyzes previous tickets, knowledge base articles, and other resources to suggest the most relevant and accurate responses to customer queries.
Deskhero's custom email domains and user groups allow CableCraft to provide personalized support to different customer segments. The AI capabilities ensure that the responses are not only personalized but also highly relevant and accurate.
The AI-powered comprehensive search bar is a vital tool for CableCraft's support team. It enhances search results, allowing the team to quickly find the necessary information from the vast database of uploaded files and scraped website data.
Deskhero's AI also assists in creating the knowledge base by generating articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is always up-to-date and contains accurate information.
By leveraging Deskhero's AI capabilities, CableCraft has been able to improve the quality of their customer support responses, leading to increased customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to suggest the most relevant and accurate responses to customer queries.
How does the AI-powered search bar enhance search results?
The AI-powered search bar enhances search results by using AI to find the most relevant information from the vast database of uploaded files and scraped website data.
How does Deskhero's AI assist in creating the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, ensuring that the knowledge base is always up-to-date and contains accurate information.
* This article provides an example of how a fictive company in the Manufacturing of wiring harnesses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
