HarnessHero Corp. has a large customer base and receives a high volume of support requests daily. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest the most relevant responses, reducing the time taken to resolve each ticket.
Deskhero's structured data lists and custom fields allow HarnessHero to categorize and prioritize tickets effectively. The AI capabilities further enhance this process by suggesting the most appropriate categories and priorities based on the content of the tickets.
The AI-powered comprehensive search bar is an essential tool for HarnessHero's support team. It uses AI to enhance search results, enabling the team to quickly find the necessary information from the extensive database of uploaded files and scraped website data.
Deskhero's AI also helps in maintaining the knowledge base by generating articles from Word, PowerPoint, PDF files, and scraped website data. This ensures that the knowledge base is always comprehensive and up-to-date.
By leveraging Deskhero's AI capabilities, HarnessHero has been able to streamline their helpdesk services, improve operational efficiency, and provide better support to their customers.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest the most relevant responses, reducing the time taken to resolve each ticket. It can also suggest the most appropriate categories and priorities based on the content of the tickets.
How does the AI-powered search bar enhance search results?
The AI-powered search bar uses AI to enhance search results, enabling the support team to quickly find the necessary information from the extensive database of uploaded files and scraped website data.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, ensuring that the knowledge base is always comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Manufacturing of wiring harnesses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
