TimberTech Industries receives a high volume of customer queries regarding their products, installation processes, and maintenance. They use Deskhero's ticket management system to handle these inquiries efficiently. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, significantly reducing the response time.
The AI also enhances the search results within the platform. When a customer service representative searches for a specific issue, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content. This feature has significantly improved the efficiency of TimberTech's customer support team.
Deskhero's AI capabilities also assist in creating knowledge base articles. The AI can generate articles from Word, PowerPoint, and PDF files uploaded to the system. This feature has allowed TimberTech to quickly build a comprehensive knowledge base, improving their self-service options for customers.
TimberTech also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI can scrape their website for new information and automatically update the knowledge base, ensuring that the customer support team always has the latest information at their fingertips.
Finally, TimberTech uses the REST API provided by Deskhero to integrate the platform with their existing systems. This integration has streamlined their customer support process and made it easier for their team to access all the information they need in one place.
How does the AI suggest replies to customer queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant replies to customer queries.
How does the AI enhance search results within the platform?
When a search is performed, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant content.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files uploaded to the system.
* This article provides an example of how a fictive company in the Manufacturing of wood frames for walls and roofs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
