TechGears Ltd. deals with complex technical queries from customers. To manage these queries effectively, they implemented Deskhero. The platform's AI capabilities have made a significant impact on their support operations.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has reduced the time taken to respond to a query and improved the accuracy of the responses.
Deskhero's AI also enhances the search results in the knowledge base. Customers can find solutions to their issues quickly and easily, reducing the load on the support team.
The custom fields feature allows TechGears Ltd. to categorize tickets based on the type of issue and the product. This helps in assigning the ticket to the right expert, improving the resolution time.
Using the REST API, TechGears Ltd. has integrated Deskhero with their product database. This allows the support team to access the latest product information while responding to a query.
How does Deskhero's AI improve the accuracy of the responses?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This ensures that the responses are based on the most accurate and up-to-date information.
How does Deskhero's AI reduce the load on the support team?
Deskhero's AI enhances the search results in the knowledge base, allowing customers to find solutions to their issues quickly and easily. This reduces the number of queries that the support team needs to handle.
Can Deskhero be integrated with a product database?
Yes, Deskhero provides a REST API that can be used to integrate it with a product database or any other system.
* This article provides an example of how a fictive company in the Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
