GlobeTrotter Publications deals with a large number of customer queries every day about their published maps and atlases. They use Deskhero's AI capabilities to efficiently manage these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
GlobeTrotter Publications also uses Deskhero's AI capabilities to enhance their search results. The AI uses the same OpenAI Embeddings to improve the relevance of search results, making it easier for customers to find the information they need.
The company also leverages Deskhero's AI to automate the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This feature has significantly reduced the time and effort required to maintain GlobeTrotter Publications' knowledge base.
GlobeTrotter Publications' customer support team also benefits from Deskhero's AI capabilities. The AI suggests replies to customer queries, allowing the team to respond more quickly and accurately. This has improved customer satisfaction and reduced the workload on the support team.
Overall, GlobeTrotter Publications has found that Deskhero's advanced AI capabilities have significantly improved their customer support and helpdesk services. They have seen a reduction in response times, an improvement in the relevance of search results, and a decrease in the effort required to maintain their knowledge base.
How does Deskhero's AI improve response times for GlobeTrotter Publications?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This reduces the time it takes for the support team to formulate a response.
How does Deskhero's AI enhance search results for GlobeTrotter Publications?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. This makes it easier for customers to find the information they need.
How does Deskhero's AI automate the creation of knowledge base articles for GlobeTrotter Publications?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This significantly reduces the time and effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Map and atlas publication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
