MapMakers Inc. receives a high volume of customer inquiries every day about their published maps and atlases. They utilize Deskhero's AI capabilities to efficiently manage these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
MapMakers Inc. also employs Deskhero's AI capabilities to enhance their search results. The AI uses the same OpenAI Embeddings to increase the relevance of search results, making it easier for customers to find the information they need.
The company also uses Deskhero's AI to automate the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This feature has significantly reduced the time and effort required to maintain MapMakers Inc.'s knowledge base.
MapMakers Inc.'s customer support team also benefits from Deskhero's AI capabilities. The AI suggests replies to customer queries, allowing the team to respond more quickly and accurately. This has improved customer satisfaction and reduced the workload on the support team.
Overall, MapMakers Inc. has found that Deskhero's advanced AI capabilities have significantly improved their customer support and helpdesk services. They have seen a reduction in response times, an improvement in the relevance of search results, and a decrease in the effort required to maintain their knowledge base.
How does Deskhero's AI improve response times for MapMakers Inc.?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This reduces the time it takes for the support team to formulate a response.
How does Deskhero's AI enhance search results for MapMakers Inc.?
Deskhero's AI uses OpenAI Embeddings to improve the relevance of search results. This makes it easier for customers to find the information they need.
How does Deskhero's AI automate the creation of knowledge base articles for MapMakers Inc.?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This significantly reduces the time and effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Map and atlas publication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
