MapMakers Co. receives a large number of customer queries daily, which include technical support requests and product-related questions. Using Deskhero's AI-driven ticket management system, the company can efficiently sort and prioritize these tickets, ensuring that all customer issues are addressed promptly.
The company also uses Deskhero's AI capabilities to enhance their search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can find relevant content quickly and accurately. This feature has greatly improved the efficiency of their support agents, enabling them to resolve customer queries faster.
Deskhero's AI capabilities also extend to generating suggested replies. By analyzing the context of customer queries, the platform can provide accurate and helpful responses, reducing the workload of support agents and increasing customer satisfaction.
Moreover, MapMakers Co. uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that their support agents always have access to the most up-to-date and relevant data.
Overall, Deskhero's advanced AI capabilities have helped MapMakers Co. optimize their customer support services, boost agent productivity, and enhance customer satisfaction.
How does Deskhero's AI-driven ticket management system work?
Deskhero's AI-driven ticket management system uses OpenAI embeddings to analyze and categorize incoming tickets based on their content. It can prioritize tickets based on urgency, ensuring that critical issues are addressed promptly.
How does Deskhero enhance search results?
Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the accuracy and speed of search results.
How does Deskhero generate suggested replies?
Deskhero analyzes the context of customer queries using OpenAI embeddings and generates accurate and helpful responses. This reduces the workload of support agents and improves customer satisfaction.
* This article provides an example of how a fictive company in the Maps & Atlases industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
