DockMaster Marina Services receives numerous customer queries daily, ranging from booking inquiries to technical issues with their services. The company uses Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
Deskhero's AI also enhances DockMaster's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI provides more relevant and accurate search results. This feature has improved the efficiency of DockMaster's support team, enabling them to quickly find the information they need to resolve customer issues.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI analyses the scraped data and generates new knowledge base articles, ensuring that the support team always has the most current information at their fingertips.
Furthermore, DockMaster uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This allows the support team to focus on urgent and high-priority issues first, improving their service levels and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed DockMaster's customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other uploaded files to understand the context and content of the query. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from specified websites and analyzes it to generate new knowledge base articles. This ensures that the support team always has the most current information available.
* This article provides an example of how a fictive company in the Marina/Boat Dockage Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
