Harbor Haven receives a wide variety of customer inquiries every day. To manage these effectively, they use Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
To ensure that their customer service team can quickly find the information they need, Harbor Haven uses Deskhero's AI-enhanced search. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant and accurate search results.
Harbor Haven also uses Deskhero's website scraping feature to keep their knowledge base current. The AI analyzes the scraped data and generates new knowledge base articles, ensuring that the customer service team always has the latest information.
Additionally, Harbor Haven uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This allows the customer service team to focus on urgent and high-priority issues first, improving their service levels and customer satisfaction.
Overall, Deskhero's advanced AI capabilities have revolutionized Harbor Haven's customer service operations, making them more efficient and effective.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other uploaded files to understand the context and content of the inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from specified websites and analyzes it to generate new knowledge base articles. This ensures that the customer service team always has the most current information available.
* This article provides an example of how a fictive company in the Marina/Boat Dockage Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
