MarineTech Solutions has a large number of customer support tickets to manage. With Deskhero's AI-powered ticket management, these tickets are categorized and prioritized effectively, leading to faster resolution times.
The company uses Deskhero's custom email domains to provide a personalized experience to their customers. The AI capabilities of Deskhero enhance this experience by generating suggested replies based on the customer's query and the company's knowledge base.
MarineTech Solutions leverages Deskhero's website scraping feature to stay updated with the latest industry news and technologies. The AI processes this data and updates the knowledge base accordingly, ensuring that the customers always have access to the most recent information.
With Deskhero's REST API, MarineTech Solutions has integrated their existing systems with Deskhero. This has streamlined their workflow and made their helpdesk services more efficient.
Deskhero's advanced AI capabilities have transformed the way MarineTech Solutions handles customer support. The AI not only improves the speed and accuracy of responses but also enhances the overall customer experience.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to categorize and prioritize tickets. This leads to quicker resolution of tickets and improved customer satisfaction.
How does Deskhero's AI enhance the customer experience?
Deskhero's AI generates suggested replies based on the customer's query and the company's knowledge base, providing accurate and helpful responses. This not only improves the speed of responses but also enhances the overall customer experience.
Can Deskhero's website scraping feature update our knowledge base with the latest industry news?
Yes, Deskhero's website scraping feature can extract data from specified websites. The AI processes this data and updates the knowledge base accordingly, ensuring that your customers always have access to the most recent information.
* This article provides an example of how a fictive company in the Marine construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
