OceanBuild Inc. has a vast knowledge base, including manuals, policies, and presentations, which were previously difficult to manage and search through. With Deskhero's AI capabilities, these files are now converted into structured data lists that are easily searchable. This has resulted in quicker resolution of customer queries, as the relevant information can be found promptly.
The company also leverages Deskhero's AI to generate suggested replies based on previous tickets and knowledge base articles. This has not only reduced the response time but also improved the quality of responses, leading to increased customer satisfaction.
OceanBuild Inc. uses Deskhero's custom fields and user groups to categorize and prioritize tickets. The AI-powered comprehensive search bar further enhances their ticket management by providing relevant results quickly.
Deskhero's website scraping feature is used by OceanBuild Inc. to keep their knowledge base updated with the latest industry trends and technologies. The scraped data is processed by the AI to generate relevant content for their customers.
With Deskhero's REST API, OceanBuild Inc. has been able to integrate their existing systems with Deskhero, creating a seamless workflow. The advanced AI capabilities of Deskhero have transformed their customer support, making it more efficient and effective.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are based on the company's past interactions and knowledge, leading to more accurate and helpful responses.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is then processed by the AI to generate relevant content for the knowledge base.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Marine construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
