MarineTech Defense receives numerous queries and support requests from its global clientele. Managing these requests was proving to be a challenge until they implemented Deskhero. The platform's ticket management system and custom fields allowed MarineTech to categorize and prioritize requests effectively.
With Deskhero's advanced AI capabilities, MarineTech was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enabled the AI to find relevant content and generate suggested replies, significantly reducing response times.
Deskhero's knowledge base feature was particularly useful for MarineTech. The AI could generate articles from Word, PowerPoint, and PDF files, creating a comprehensive and easily accessible resource for both staff and customers.
The comprehensive search bar and REST API further enhanced MarineTech's customer support capabilities. The search bar made it easy for customers to find the information they needed, while the API allowed for seamless integration with MarineTech's existing systems.
Overall, Deskhero's advanced AI capabilities have greatly improved MarineTech's customer support operations, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's knowledge base feature generate articles from any type of file?
Deskhero's knowledge base can generate articles from Word, PowerPoint, and PDF files.
What is the purpose of Deskhero's REST API?
Deskhero's REST API allows for seamless integration with a company's existing systems, enhancing its customer support capabilities.
* This article provides an example of how a fictive company in the Marine defence activities (shipbuilding, naval operations, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
