NavalOps Solutions deals with complex naval systems and receives a wide range of support requests. To manage these effectively, they implemented Deskhero. The platform's structured data lists and user groups helped NavalOps categorize and assign requests efficiently.
Deskhero's advanced AI capabilities were a game-changer for NavalOps. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI was able to generate suggested replies, drastically reducing response times.
NavalOps also benefited from Deskhero's knowledge base feature. The AI could generate articles from various file types, creating a comprehensive resource for customers and staff. This reduced the number of support requests and increased customer satisfaction.
The comprehensive search bar and website scraping features further improved NavalOps' support services. Customers could easily find the information they needed, while website scraping ensured that the knowledge base was always up-to-date.
Overall, Deskhero's AI capabilities have significantly improved NavalOps' customer support services, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, drastically reducing the time it takes to respond to customer queries.
What types of files can Deskhero's knowledge base feature generate articles from?
Deskhero's knowledge base can generate articles from Word, PowerPoint, and PDF files.
How does Deskhero's website scraping feature benefit NavalOps?
Deskhero's website scraping feature ensures that the knowledge base is always up-to-date with the latest information, improving the quality of customer support.
* This article provides an example of how a fictive company in the Marine defence activities (shipbuilding, naval operations, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
