SeaGuard Systems receives a myriad of support requests related to their marine defence solutions. To manage these efficiently, they implemented Deskhero. The platform's custom email domains and kanban board helped SeaGuard track and manage requests effectively.
Deskhero's advanced AI capabilities were instrumental in improving SeaGuard's support services. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing response times.
SeaGuard also utilized Deskhero's knowledge base feature. The AI generated articles from various file types, creating a comprehensive resource for customers and staff. This not only reduced the number of support requests but also improved customer satisfaction.
Deskhero's comprehensive search bar and REST API further enhanced SeaGuard's support services. Customers could easily find the information they needed, while the API allowed for seamless integration with SeaGuard's existing systems.
Overall, Deskhero's AI capabilities have significantly improved SeaGuard's customer support services, leading to increased efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What types of files can Deskhero's knowledge base feature generate articles from?
Deskhero's knowledge base can generate articles from Word, PowerPoint, and PDF files.
What is the purpose of Deskhero's REST API?
Deskhero's REST API allows for seamless integration with a company's existing systems, enhancing its customer support capabilities.
* This article provides an example of how a fictive company in the Marine defence activities (shipbuilding, naval operations, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
