MarineTech Solutions receives a high volume of customer queries and requests on a daily basis. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero's ticket management feature, MarineTech can now easily categorize, prioritize, and track all customer tickets in real-time.
The AI capabilities of Deskhero have significantly improved MarineTech's response time. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies that are accurate and relevant. This has not only reduced the workload of the support team but also increased customer satisfaction.
Deskhero's comprehensive search bar powered by AI has made it easier for MarineTech's support team to find relevant content quickly. Whether it's a specific ticket, a knowledge base article, or a policy document, the support team can now locate any piece of information within seconds.
MarineTech also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzes the scraped data, identifies important information, and adds it to the knowledge base. This ensures that the support team always has the most recent and relevant information at their disposal.
Finally, the REST API provided by Deskhero allows MarineTech to integrate their existing systems and applications with Deskhero. This seamless integration has further streamlined MarineTech's support operations and improved their efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses and increases the speed of response.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. The AI then analyzes this data, identifies relevant information, and adds it to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems and applications.
* This article provides an example of how a fictive company in the Marine Engineering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
