Oceanic Engineering Services handles a multitude of customer queries and service requests every day. The manual process of managing these tickets was becoming increasingly cumbersome. Deskhero's ticket management feature has allowed Oceanic to automate this process, resulting in better organization and tracking of customer tickets.
Deskhero's AI capabilities have been instrumental in improving Oceanic's response time. By utilizing OpenAI Embeddings from past tickets, knowledge base articles, and uploaded files, Deskhero provides suggested replies that are both relevant and precise. This has led to a significant reduction in the workload of the support team and an increase in customer satisfaction.
The AI-powered comprehensive search bar provided by Deskhero has simplified the task of finding relevant content for Oceanic's support team. Be it a specific ticket, a knowledge base article, or a policy document, the team can now locate any piece of information swiftly and effortlessly.
Oceanic also uses Deskhero's website scraping feature to keep their knowledge base current. The AI scrutinizes the scraped data, picks out pertinent information, and incorporates it into the knowledge base. This ensures that the support team is always equipped with the most recent and relevant information.
Lastly, Deskhero's REST API has enabled Oceanic to integrate their existing systems and applications with Deskhero. This seamless integration has further enhanced Oceanic's helpdesk operations and boosted their efficiency.
How does Deskhero's AI capabilities enhance response time?
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in providing faster and more accurate responses to customer queries.
What is the function of Deskhero's website scraping feature?
Deskhero's website scraping feature automatically extracts data from specified websites. The AI then processes this data, identifies important information, and adds it to the knowledge base.
Is it possible to integrate Deskhero with other systems?
Yes, Deskhero provides a REST API that allows for integration with other systems and applications.
* This article provides an example of how a fictive company in the Marine Engineering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
