BlueWave Marine Services deals with a large number of customer queries and service requests daily. The manual handling of these tickets was proving to be inefficient and time-consuming. With Deskhero's ticket management feature, BlueWave can now automate this process, leading to better organization and tracking of customer tickets.
Deskhero's AI capabilities have greatly improved BlueWave's response time. By leveraging OpenAI Embeddings from past tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies that are both relevant and accurate. This has resulted in a significant decrease in the support team's workload and a boost in customer satisfaction.
The AI-powered comprehensive search bar provided by Deskhero has made it easier for BlueWave's support team to find relevant content quickly. Whether it's a specific ticket, a knowledge base article, or a policy document, the team can now locate any piece of information within seconds.
BlueWave also utilizes Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzes the scraped data, identifies important information, and adds it to the knowledge base. This ensures that the support team always has the most recent and relevant information at their disposal.
Finally, the REST API provided by Deskhero allows BlueWave to integrate their existing systems and applications with Deskhero. This seamless integration has further streamlined BlueWave's support operations and improved their efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses and increases the speed of response.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. The AI then analyzes this data, identifies relevant information, and adds it to the knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems and applications.
* This article provides an example of how a fictive company in the Marine Engineering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
