Prior to Deskhero, SeaWave struggled with managing a large number of support tickets and providing prompt responses. The implementation of Deskhero's ticket management feature transformed their operations, allowing them to organize and prioritize tickets effectively, leading to quicker resolution times.
The advanced AI capabilities of Deskhero were instrumental in this transformation. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero was able to suggest relevant content and generate suggested replies. This greatly reduced the time spent by support staff on each ticket.
The knowledge base feature of Deskhero also proved invaluable for SeaWave. The AI was able to generate articles from word, powerpoint, pdf files, and even scraped data from SeaWave's website. This provided a rich resource for both customers and support staff, further enhancing the efficiency of the support process.
SeaWave also utilized the custom fields and user groups features to tailor the platform to their specific needs. This allowed them to create a highly efficient and effective support system that catered to their unique business requirements.
In conclusion, the use of Deskhero and its advanced AI capabilities has resulted in a more streamlined and efficient support process at SeaWave. It has reduced the workload on their support staff and improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's knowledge base feature generate articles from any type of file?
Yes, Deskhero's knowledge base can generate articles from word, powerpoint, pdf files, and even scraped data from your website.
How does Deskhero help in managing support tickets?
Deskhero provides a comprehensive ticket management feature that allows you to organize and prioritize tickets effectively. This leads to quicker resolution times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Marine engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
