Before implementing Deskhero, Marine Dynamics faced challenges in handling the high volume of customer inquiries and support tickets. The introduction of Deskhero's ticket management system enabled them to efficiently organize and prioritize these tickets, leading to faster resolution times.
Deskhero's advanced AI capabilities played a key role in this improvement. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant content and generate suggested replies. This has significantly reduced the time taken by support staff to respond to each ticket.
Additionally, the knowledge base feature of Deskhero has been a game-changer for Marine Dynamics. The AI can generate articles from word, powerpoint, pdf files, and even scraped data from the company's website. This has created a rich resource for customers and support staff, further improving the efficiency of the support process.
Marine Dynamics also made use of the custom fields and user groups features to customize the platform to their specific needs. This has allowed them to create a highly effective support system that meets their unique business requirements.
In summary, the implementation of Deskhero and its advanced AI capabilities has led to a more efficient and effective support process at Marine Dynamics. It has lightened the load on their support staff and increased customer satisfaction.
How does Deskhero's AI suggest relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These embeddings are used to find relevant content, which is then suggested to the support staff.
Can Deskhero's knowledge base feature scrape data from any website?
Yes, Deskhero's knowledge base can scrape data from your company's website and use it to generate articles. This provides a rich resource for customers and support staff.
How does Deskhero improve the speed of customer support responses?
Deskhero improves the speed of responses by using AI to suggest relevant content and generate suggested replies. This reduces the time taken by support staff to respond to each ticket.
* This article provides an example of how a fictive company in the Marine engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
