MarineTech Solutions offers a wide range of high-tech marine supplies, which often require detailed technical explanations. To assist customers, they have a comprehensive knowledge base, which they have enhanced using Deskhero.
Deskhero's advanced AI capabilities have been instrumental in this enhancement. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate new knowledge base articles.
This process has significantly expanded MarineTech's knowledge base, providing customers with more detailed and relevant information. The AI-generated articles are accurate and comprehensive, covering a wide range of topics and issues.
In addition to expanding the knowledge base, Deskhero's AI capabilities have also improved its usability. The AI-enhanced search results make it easier for customers to find the information they need, improving their self-service experience.
Overall, Deskhero's advanced AI capabilities have significantly enhanced MarineTech's knowledge base, making it a more valuable resource for customers.
How has Deskhero expanded MarineTech's knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is then used to generate new knowledge base articles. This has significantly expanded the knowledge base, providing customers with more detailed and relevant information.
How does the AI-enhanced search improve the self-service experience?
The AI-enhanced search makes it easier for customers to find the information they need in the knowledge base. This improves their self-service experience by reducing the time and effort required to find relevant information.
What other benefits has MarineTech experienced from using Deskhero?
In addition to expanding the knowledge base and improving its usability, Deskhero has helped MarineTech streamline their customer support operations. The platform's ticket management system allows them to organize and prioritize customer requests effectively.
* This article provides an example of how a fictive company in the Marine Equipment and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
