OceanicPro receives hundreds of queries daily from customers seeking assistance with product installation, maintenance, and troubleshooting. Managing these queries was a significant challenge until they implemented Deskhero. The platform's ticket management system allowed them to organize and prioritize customer requests effectively.
The advanced AI capabilities of Deskhero have been particularly beneficial for OceanicPro. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
This feature has significantly reduced the time taken to respond to customer queries. Instead of manually searching for information to address each query, the AI provides suggested replies based on the most relevant information. This has not only improved response times but also increased the accuracy of the responses.
Moreover, the AI-enhanced search results have made it easier for the customer support team to find the information they need. They can quickly locate specific tickets, knowledge base articles, or other resources using the comprehensive search bar. This has further improved their efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have transformed OceanicPro's customer support operations, making them more efficient and effective.
How has Deskhero improved response times at OceanicPro?
Deskhero's AI capabilities generate suggested replies based on relevant information from previous tickets, knowledge base articles, and other resources. This has significantly reduced the time taken to respond to customer queries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find the most relevant content based on the search query. This makes it easier for the customer support team to locate specific tickets, knowledge base articles, or other resources.
What other benefits has OceanicPro experienced from using Deskhero?
In addition to improved response times and search efficiency, Deskhero has helped OceanicPro organize and prioritize customer requests effectively with its ticket management system. It has also increased the accuracy of responses to customer queries.
* This article provides an example of how a fictive company in the Marine Equipment and Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
