MarineTech Solutions receives numerous support requests daily, ranging from technical queries about equipment installation to requests for maintenance guidelines. To manage these efficiently, the company uses Deskhero's AI-powered ticket management system. The system categorizes incoming tickets based on their content, ensuring that they are directed to the right department or individual. This reduces response time and improves overall customer satisfaction.
The company also leverages Deskhero's AI capabilities to generate suggested replies. By analyzing previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero's AI can suggest accurate and helpful responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Deskhero's comprehensive search bar powered by AI has been a game-changer for MarineTech Solutions. The AI-enhanced search results provide quick and relevant information to both customers and support staff, making it easier to find solutions to problems and reducing the time spent on each ticket.
MarineTech Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time data exchange, enabling the AI to learn and adapt continuously, thereby improving its efficiency and accuracy over time.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency of MarineTech Solutions' customer support operations, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI analyzes the content of the incoming tickets and categorizes them based on their nature and urgency. It then directs these tickets to the appropriate department or individual.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate relevant and accurate suggested replies to customer queries.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar uses advanced algorithms to provide quick and relevant search results. It analyzes the search query and matches it with the most relevant information from the knowledge base, previous tickets, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Marine Equipment Manufacturers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
