MarineGear Outfitters deals with a wide range of customer queries daily. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This feature has not only improved the speed and accuracy of responses but also allowed the customer service team to focus on more complex issues. As a result, customer satisfaction has significantly improved.
MarineGear also uses Deskhero's AI-enhanced search bar to help customers find relevant information quickly and accurately. This feature has reduced the number of support tickets and improved the overall customer experience.
Furthermore, MarineGear has integrated Deskhero with its existing systems using the provided REST API. This integration has enhanced data exchange and overall operational efficiency.
By leveraging Deskhero's advanced AI capabilities, MarineGear Outfitters has significantly improved its customer experience and operational efficiency.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This process significantly improves the speed and accuracy of responses.
How does Deskhero's AI-enhanced search bar improve the customer experience?
Deskhero's AI-enhanced search bar directs customers to the most relevant information quickly and accurately, reducing the need for support tickets and improving the overall customer experience.
How does the integration of Deskhero with existing systems enhance operational efficiency?
Deskhero provides a REST API that allows it to be integrated with existing systems. This integration enhances data exchange and overall operational efficiency.
* This article provides an example of how a fictive company in the Marine Fishing Supplies Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
