SeaPro Equipment receives numerous customer inquiries every day. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This feature has greatly improved the response time and accuracy, leading to increased customer satisfaction. It has also allowed the customer service team to focus on more complex issues that require human intervention.
SeaPro also uses Deskhero's AI-enhanced search bar to provide customers with quick and accurate information. This feature has reduced the number of support tickets and improved the overall customer experience.
Additionally, SeaPro has integrated Deskhero with its existing systems using the provided REST API. This integration has improved data exchange and overall operational efficiency.
By leveraging Deskhero's advanced AI capabilities, SeaPro Equipment has optimized its helpdesk services and improved customer satisfaction.
How does Deskhero's AI improve response time and accuracy?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This process significantly improves the response time and accuracy.
How does Deskhero's AI-enhanced search bar improve the customer experience?
Deskhero's AI-enhanced search bar directs customers to the most relevant information quickly and accurately, reducing the need for support tickets and improving the overall customer experience.
How does the integration of Deskhero with existing systems improve operational efficiency?
Deskhero provides a REST API that allows it to be integrated with existing systems. This integration improves data exchange and overall operational efficiency.
* This article provides an example of how a fictive company in the Marine Fishing Supplies Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
