OceanBounty Supplies receives hundreds of customer inquiries daily, ranging from product availability, usage instructions, to shipping details. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries, improving customer satisfaction and freeing up customer service representatives to handle more complex issues.
OceanBounty also uses Deskhero's AI-enhanced search bar. When customers use the search bar on the company's support page, the AI uses the same OpenAI Embeddings to enhance the search results, directing customers to the most relevant information quickly and accurately.
OceanBounty has also benefited from Deskhero's REST API. The company has integrated Deskhero with its existing systems, allowing for seamless data exchange and enhancing the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have transformed OceanBounty's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search bar work?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to enhance the search results, directing the customer to the most relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Marine Fishing Supplies Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
