OceanFuel Solutions uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes articles generated from various sources like Word, PowerPoint, PDF files, and scraped website data. The AI uses OpenAI Embeddings from these sources, as well as previous tickets, to find relevant content for helpdesk responses.
The AI's ability to generate suggested replies has drastically reduced the response time for helpdesk tickets. This has improved customer satisfaction and allowed the helpdesk team to handle a larger volume of tickets.
OceanFuel Solutions also utilizes Deskhero's comprehensive search bar, which is enhanced by the AI capabilities. The AI uses the embeddings to improve the search results, enabling the helpdesk team to find the necessary information swiftly.
Additionally, OceanFuel Solutions benefits from Deskhero's custom fields and user groups features. The custom fields enable them to customize the ticketing system to their unique needs, while the user groups feature aids in efficient team management.
In conclusion, the integration of Deskhero and its advanced AI capabilities into OceanFuel Solutions' helpdesk system has resulted in significant improvements in speed, accuracy, and overall customer satisfaction.
How does the AI improve helpdesk responses?
The AI uses OpenAI Embeddings from the knowledge base, previous tickets, and other sources to find relevant content. This content is then used to generate suggested replies for helpdesk tickets, improving the speed and accuracy of responses.
How does the AI enhance the search results?
The AI uses the embeddings from the knowledge base and other sources to improve the relevance of the search results. This enables the helpdesk team to find the necessary information quickly.
What are the benefits of the custom fields and user groups features?
The custom fields enable companies to customize the ticketing system to their unique needs, while the user groups feature aids in efficient team management.
* This article provides an example of how a fictive company in the Marine Fuels Supplier industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
