SeaFuel Direct uses Deskhero's AI capabilities to manage their comprehensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI leverages OpenAI Embeddings from these sources, as well as previous tickets, to find relevant content for customer support responses.
The AI's ability to generate suggested replies has significantly cut down the response time for customer support tickets. This has boosted customer satisfaction and enabled the support team to handle more tickets efficiently.
SeaFuel Direct also takes advantage of Deskhero's comprehensive search bar, which is enhanced by the AI capabilities. The AI uses the embeddings to improve the search results, allowing the support team to find the required information promptly.
Moreover, SeaFuel Direct benefits from Deskhero's custom fields and user groups features. The custom fields allow them to adapt the ticketing system to their specific needs, while the user groups feature assists in effective team management.
In summary, the incorporation of Deskhero and its advanced AI capabilities into SeaFuel Direct's customer support system has led to substantial improvements in productivity, effectiveness, and customer satisfaction.
How does the AI improve customer support responses?
The AI uses OpenAI Embeddings from the knowledge base, previous tickets, and other sources to find relevant content. This content is then used to generate suggested replies for customer support tickets, improving the speed and accuracy of responses.
How does the AI enhance the search results?
The AI uses the embeddings from the knowledge base and other sources to improve the relevance of the search results. This allows the support team to find the required information promptly.
What are the benefits of the custom fields and user groups features?
The custom fields allow companies to adapt the ticketing system to their specific needs, while the user groups feature assists in effective team management.
* This article provides an example of how a fictive company in the Marine Fuels Supplier industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
