MarineFuel Pro uses Deskhero's AI capabilities to manage their vast knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content.
The AI's ability to generate suggested replies has significantly reduced the time it takes for customer support representatives to respond to tickets. This has not only improved customer satisfaction but also allowed the support team to handle more tickets in less time.
MarineFuel Pro also uses Deskhero's comprehensive search bar, which is enhanced by the AI capabilities. The AI uses the embeddings to improve the search results, making it easier for the support team to find relevant information quickly.
Furthermore, MarineFuel Pro has benefited from Deskhero's custom fields and user groups features. The custom fields allow them to tailor the ticketing system to their specific needs, while the user groups feature helps them manage their support team more effectively.
Overall, the integration of Deskhero and its advanced AI capabilities into MarineFuel Pro's customer support system has led to significant improvements in efficiency and customer satisfaction.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results?
The AI uses the embeddings from the knowledge base and other sources to improve the relevance of the search results. This makes it easier for the support team to find the information they need quickly.
What are the benefits of the custom fields and user groups features?
The custom fields allow companies to tailor the ticketing system to their specific needs, while the user groups feature helps them manage their support team more effectively.
* This article provides an example of how a fictive company in the Marine Fuels Supplier industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
