OceanGuard Marine Insurance receives a large volume of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on OpenAI Embeddings. This significantly reduces the time spent by customer service representatives on each ticket, increasing their productivity.
The company also utilizes Deskhero's feature of generating knowledge base articles from various file types. The AI capabilities of Deskhero analyze uploaded files like policies, manuals, and presentations, and generate comprehensive articles. This not only saves time but also ensures that all relevant information is available to both the customer service representatives and the customers.
OceanGuard Marine Insurance also uses Deskhero's website scraping feature. The AI capabilities analyze the scraped data and enhance the search results. This makes it easier for the customer service representatives to find the necessary information quickly and efficiently.
Deskhero's REST API allows OceanGuard Marine Insurance to integrate the platform with their existing systems. This seamless integration ensures that all data is updated in real-time, enhancing the efficiency of the customer service process.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of OceanGuard Marine Insurance's customer service process. The platform has reduced the time spent on each ticket, increased the productivity of the customer service representatives, and ensured that all necessary information is readily available.
How does Deskhero's AI capabilities enhance the efficiency of ticket management?
Deskhero's AI capabilities analyze previous tickets and suggest replies based on OpenAI Embeddings. This reduces the time spent by customer service representatives on each ticket, increasing their productivity.
How does Deskhero's AI capabilities improve the generation of knowledge base articles?
The AI capabilities of Deskhero analyze uploaded files like policies, manuals, and presentations, and generate comprehensive articles. This saves time and ensures that all relevant information is available to both the customer service representatives and the customers.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities analyze the scraped data from the website and enhance the search results. This makes it easier for the customer service representatives to find the necessary information quickly and efficiently.
* This article provides an example of how a fictive company in the Marine Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
