SeaScope Marine Surveys receives numerous customer queries daily regarding their survey processes, reports, and other services. The company uses Deskhero's ticket management system to handle these inquiries efficiently. However, the volume of tickets often overwhelms their support team, leading to delayed responses.
With Deskhero's advanced AI capabilities, SeaScope Marine Surveys can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature allows the AI to find relevant content and generate suggested replies, significantly reducing the time spent by the support team on each ticket.
Deskhero's AI also enhances the search results within the platform. When the support team searches for information to assist customers, the AI uses the OpenAI Embeddings to provide the most relevant and useful results. This feature not only improves the efficiency of the support team but also ensures that customers receive accurate and comprehensive information.
Furthermore, the AI capabilities of Deskhero enable SeaScope Marine Surveys to build a more robust and helpful knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps the company keep their knowledge base up-to-date with minimal effort.
Overall, Deskhero's advanced AI capabilities have transformed SeaScope Marine Surveys' customer support operations, improving efficiency, response times, and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies to new tickets. This feature reduces the time spent by the support team on each ticket, thus improving response times.
How does Deskhero's AI enhance search results?
When searching for information within the platform, Deskhero's AI uses OpenAI Embeddings to provide the most relevant and useful results based on previous tickets, knowledge base articles, and other resources.
How does Deskhero's AI help in building a robust knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps keep the knowledge base up-to-date with minimal effort.
* This article provides an example of how a fictive company in the Marine surveyor services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
