Oceanic Surveys Inc. has a vast repository of survey reports, manuals, policies, and other documents. Managing this knowledge and making it easily accessible to the support team and customers was a significant challenge for the company.
With Deskhero, Oceanic Surveys Inc. can now leverage advanced AI capabilities to manage their knowledge more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and enhance search results.
Deskhero's AI also helps the company build a comprehensive knowledge base. It can generate articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This feature not only keeps the knowledge base up-to-date but also makes it more robust and helpful for both the support team and customers.
Furthermore, the AI capabilities of Deskhero enable Oceanic Surveys Inc. to handle customer queries more efficiently. The AI generates suggested replies based on the analyzed data, reducing the time spent by the support team on each ticket and improving response times.
Overall, Deskhero's advanced AI capabilities have revolutionized Oceanic Surveys Inc.'s knowledge management practices, enhancing the accessibility and usefulness of their knowledge resources and improving customer support.
How does Deskhero's AI enhance knowledge management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and enhance search results. It also helps in building a comprehensive knowledge base by generating articles from various file formats and scraping data from the company's website.
How does Deskhero's AI improve customer support?
Deskhero's AI generates suggested replies to customer queries based on the analyzed data, reducing the time spent by the support team on each ticket and improving response times.
How does Deskhero's AI make the knowledge base more robust?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This feature not only keeps the knowledge base up-to-date but also makes it more comprehensive and helpful.
* This article provides an example of how a fictive company in the Marine surveyor services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
