MarineInsight Surveyors handles a large volume of customer queries every day. The company was looking for a solution that could help them manage these queries more efficiently and improve their response times.
By implementing Deskhero, MarineInsight Surveyors can now leverage advanced AI capabilities to handle customer queries more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time spent by the support team on each ticket.
Deskhero's AI also enhances the search results within the platform. When the support team searches for information to assist customers, the AI provides the most relevant and useful results, improving the efficiency of the support team and ensuring that customers receive accurate information.
Furthermore, the AI capabilities of Deskhero enable MarineInsight Surveyors to build a robust and up-to-date knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, making the knowledge base a valuable resource for both the support team and customers.
Overall, by leveraging Deskhero's advanced AI capabilities, MarineInsight Surveyors has been able to streamline their support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources to generate suggested replies to new tickets. This feature reduces the time spent by the support team on each ticket, thus improving response times.
How does Deskhero's AI enhance search results within the platform?
When searching for information within the platform, Deskhero's AI uses OpenAI Embeddings to provide the most relevant and useful results based on previous tickets, knowledge base articles, and other resources.
How does Deskhero's AI contribute to building a robust knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps keep the knowledge base up-to-date and makes it a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Marine surveyor services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
