SeaShield Marine Services was facing challenges in managing customer queries and operational tasks due to the high volume of requests. They needed a solution that could help them manage these tasks efficiently and effectively. That's when they decided to implement Deskhero.
Deskhero's advanced AI capabilities have significantly improved SeaShield's customer support. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This feature has enabled the support team to provide quick and accurate responses, thereby improving customer satisfaction.
The AI system also enhances the search results, making it easier for the support team to find relevant information. This feature has significantly reduced the time spent on searching for information, improving the productivity of the support team.
SeaShield also uses Deskhero's ticket management feature to manage its operations. The AI system automatically categorizes and prioritizes the tickets based on their urgency and importance. This feature has helped SeaShield to manage its operations more effectively.
Furthermore, SeaShield uses Deskhero's REST API to integrate the platform with its existing systems. This integration has further improved the efficiency of their operations.
How does Deskhero's AI system improve customer support?
Deskhero's AI system suggests replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature enables the support team to provide quick and accurate responses, thereby improving customer satisfaction.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant information, thereby reducing the time spent on searching for information and improving productivity.
How does Deskhero's ticket management feature improve operations management?
Deskhero's ticket management feature uses AI to automatically categorize and prioritize tickets based on their urgency and importance. This feature helps in managing operations more effectively.
* This article provides an example of how a fictive company in the Marine Tugboat Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
